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Description

Great opportunity to join this established membership body as Head of Product and manage the life cycle and delivery of new and existing products and services. This role would suit an experienced Product Manager looking to progress their career with a successful, widely recognised organisation during an exciting time of change and growth.

Main responsibilities:

  • Analysis and review of products and services, membership offering and value propositions in line with the business plan.
  • Design, development and implementation of leading frameworks for products and services incl. training, qualification and assessment
  • Management of the product and service portfolio, incl. customer experience, pricing, development, operational processes
  • Review and develop the pricing strategy for membership offerings
  • Delivery annual customer service survey to measure member satisfaction
  • Working closely with the Research and insight teams to meet current and future customer needs
  • Providing expert advice on products and services
  • Line management of Product and marketing executive
  • Working closely with key stakeholders, design and manage the delivery of training programs for new and existing products
  • Review and maintain criteria for individual memberships levels

Requirements for the role:

  • Minimum 5 years' experience of product management in a B2B or B2C organisation

(incl. product launches, product lifecycle management, analysis of product and market performance)

  • Minimum 3 years of experience of influencing internal and external stakeholders
  • Experience in developing and leading portfolio strategies
  • Experience in designing and implementing accreditation and assessment frameworks
  • Experience in designing learning and training materials
  • Familiar with PEST analysis
  • Performance/ people management experience with strong leadership skills
  • Team player with exceptional analytical skills and can do attitude
  • Advanced IT skills

Role is managed by:

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