Accessibility Links
This vacancy has now expired.



  • Lead the Customer Experience, Digital, Innovation, Brand & Customer Communications, Insight and engagement teams
  • Overall responsibility to develop and implement the core strategic insight driven customer experience, customer experience principles and key customer journeys
  • Create and implement Open Banking design and key digital, social media, customer, engagement, brand design and content strategies in support of overall customer centric offer
  • Determine and drive the interventions at both a tactical (short-term) and strategic (medium-to-long term) level in conjunction with the Product & Propositions Team and Customer Experience team
  • Drive digital innovation, identifying key capabilities required for the longer term to facilitate digital ambitions
  • Act as deputy project sponsor and lead the Customer Experience team, defining and managing customer related change by and deploy team to act as business manager or agile product manager on key strategic projects
  • Act as a customer champion, be a role model and agent for Change, creating and embedding an insight driven customer centric and digital first culture


  • Substantial experience and demonstrable success in leading channel management within a direct or digital business
  • Working in consumer-focused financial services and/or a regulated environment would be an advantage
  • Strategic and operational management with a customer strategy and digital development focus
  • Managing complex and conflicting change and delivering customer centric propositions within an agile and regulated environment
  • Working in a major outsourced business environment
  • In-depth knowledge of customer behaviour and demonstrable experience of developing propositions and strategies to align for commercial benefit Skills
  • Relevant university degree (customer experience/business discipline)
  • UK experience essential

Role is managed by:

Contact me for a more detailed discussion
Message me

Similar jobs

Related blogs

Recently viewed jobs