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Description

The role:

  • Load and manage activities and sessions on the booking engine, working closely with local teams and operations.
  • Working with the Digital Marketing team for the creation and maintenance of all customer transactional correspondence and online customer experience.
  • Develop and propose promotional activity, setting it up in the booking engine and ensure it is activated correctly along with promotional terms and conditions.
  • Providing analytics to measure and report on activities, capacity, products and promotions.
  • Monitoring sessions not available on the website, summarising to key stake holders, and working with local teams and operations to ensure KPI's are met.
  • Working with internal departments and partners for the management and creation of limited experience and gifting products.
  • Work closely with local teams and marketing to recommend, trial and roll out flexible local/category pricing & promotions.
  • Be the primary point of contact for all booking system troubleshooting.
  • Maintaining and creating documentation and processes relating to the booking engine and its use, including assisting and fulfilling with the development of end-user training.
  • Liaising with internal departments including IT to ensure a joined-up approach to system changes and minimise impact across the business.

Required:

  • Experience managing an online booking/retail system. Previous knowledge of SRO highly desirable.
  • Analytical approach, with well-developed problem-solving skills and an excellent eye for detail.
  • Ability to work under pressure within tight deadlines, maintaining a positive and calm demeanour.
  • Proven excellent communication and collaboration skills.
  • Confident engaging with colleagues at all levels.
  • Effective time management and organisational skills.
  • Proficient in Microsoft Office packages, and ability to learn new technology quickly and efficiently.
  • Understanding the creation and maintenance of system/process documentation.

Role is managed by:

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