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As part of the eCommerce team, the Customer Experience Lead is responsible for the management, planning, and activation of the new experiences in order to deliver the key website KPIs:


-Analyze data, customer feedbacks & benchmark best practices to build new website customer experience initiatives

-Develop business requirements including strategic coordination of cross-channel stakeholders

-Provide briefing to creative agencies or internal UX/UI resources and ensure solutions meet business requirements

-Follow the initiatives implementation from design to deployment in the market

-Support markets local initiatives by providing solid eCommerce expertise and by ensuring a consistent customer experience


At least 5 years in eCommerce/digital ideally in building new CX

Great understanding of acquisition & retention programs/mechanism

Experience of driving UX & Design stakeholders

Experience of working with development teams

Solid Project Management skills

Familiar with Analytics & behavioral analysis tools

This role is inside IR35 on an initial 6-month contract

Role is managed by:

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