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Description

As part of the eCommerce team, the Customer Experience Lead is responsible for the management, planning, and activation of the new experiences in order to deliver the key website KPIs:

Role:

-Analyze data, customer feedbacks & benchmark best practices to build new website customer experience initiatives

-Develop business requirements including strategic coordination of cross-channel stakeholders

-Provide briefing to creative agencies or internal UX/UI resources and ensure solutions meet business requirements

-Follow the initiatives implementation from design to deployment in the market

-Support markets local initiatives by providing solid eCommerce expertise and by ensuring a consistent customer experience

Profile:

At least 5 years in eCommerce/digital ideally in building new CX

Great understanding of acquisition & retention programs/mechanism

Experience of driving UX & Design stakeholders

Experience of working with development teams

Solid Project Management skills

Familiar with Analytics & behavioral analysis tools

This role is inside IR35 on an initial 6-month contract

Role is managed by:

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