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Key Responsibilities:

  • Develop the CRM strategy for a cross section of business units within the company.
  • Advance the teams omni channel approach within outline areas of responsibilities as above, ensuring all category campaigns are customer first.
  • Responsible for managing agreed markdown or campaign budget (in collaboration with the operation manager)
  • Form strong relationships with the delivery partners
  • Support the whole team to drive cultural change across the business, embed and embrace new agile ways of working, test and learn, fail fast / learn quickly, and 360-degree feedback approach
  • Ensure all campaigns are performing against key performance metrics

Your profile:

  • Advanced Loyalty & CRM experience across multi-channels - on and offline ideally
  • Track-record of agency or in-house experience
  • Campaign planning and execution
  • A creative but also technical approach
  • High degree of commercial / revenue understanding
  • Analytical mind-set
  • UK experience essential

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