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Description

Are you skilled in delivering 1st-2nd line desktop support in a multi-site environment? Working for an Investment Firm who have three main locations in Central London, this is a hands-on Desktop Support Engineer role. Offering a three month Fixed-Term-Contract role to start immediately - if successful, there is a good chance of extension/ conversion to permanent employment.

TECHNICAL

  • Implementation of Office 365 services and features.
  • Implementation and support of VDI and Shared Desktop solutions utilizing Microsoft and Citrix Solutions.
  • Project Management from initiation to completion - e.g. desktop and laptop rollout, office moves, project to upgrade existing tech kit.
  • Remote support - PC, laptop, mobiles, printers.
  • Exec team support
  • Ad hoc floor working
  • Maintain an excellent product knowledge of all company products and services.
  • Contribute and maintain a technical library keeping relevant information up to date.
  • Provide input for scaling systems as required and technical advice and risk assessments to Service Delivery Manager as required.
  • Invest time in understanding current and new technical developments and stay up-to-date with these.
  • Create project charter and Scope of Works SOW documentation as required
  • Contribute to risk assessments and participate in CAB.
  • Creation of knowledge articles and delivering technical briefing to both the internal team and to teams within the client organisations when required.

Role is managed by:

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