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  • Lead the feedback process with regional managers on solutions for the branch network and work with them to challenge and drive for continuous improvement
  • Manages the updates of the Area Manager Playbook share point site with documents, processes & ways of working in the centre to continuously improve the approach and communicates targeted updates to the relevant teams weekly
  • Support each of the cross-functional groups with workshop design, comms interventions, root cause analysis and stakeholder management when needed
  • Works with Operations to identify and scope training needs for branches
  • Lead management of pipeline of new operational issues that are identified across the business through to resolution and implementation of new processes in the field
  • Uses SME problem solving and solution development expertise to support projects and cross-functional teams across the business to set up and ensure successful delivery


  • Track record in retail and process improvements ideally in a franchise network
  • Strong senior stakeholder management on large cross-functional projects, able to bring cross-functional teams together to work effectively and deliver outcomes at pace. Has strong facilitation skills
  • Personal resilience and drive to succeed. Self-motivated to achieve against targets and overcome process blockage and organisational inefficiency.
  • Can develop complex big picture & detailed program plans based on outcomes, systematic work-streams design interdependencies & risks
  • Able to work with both abstract ideas and large volumes of data to detect patterns and pull out themes, giving direction to others
  • Commercially orientated with good business acumen, analytical and numerate, with the ability to understand and interpret trends from data.
  • Deep understanding of retail, able to represent the retailer and ensure we deliver activity which will land well and be successful
  • UK experience is essential

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