Senior Customer Experience Manager
- London
- Fixed Term Contract
- Membership Bodies
Job Description
This vacancy has now expired. Please see similar roles below...
Senior Customer Experience Manager
15 Months FTC
Salary: £50,000 to £51,000 DOE
Location: London Liverpool Street
Become Senior Customer Experience Manager for a professional membership body representing 12,000 investment professionals.
Role Summary:
As the Senior Customer Experience Manager, you'll lead strategy, planning, and execution of customer experience through a marketing lens. Working closely with the Director of Customer Experience, you'll drive personalized experiences, boosting retention, acquisition, and satisfaction.
Key Responsibilities:
- Develop and execute customer acquisition and retention marketing strategies.
- Lead a team to meet strategic goals and report on progress.
- Collaborate with IT for effective data management and analysis.
- Guide marketing plans, ensuring creative and data-driven campaigns.
- Oversee systems, troubleshoot technical issues, and champion a smooth customer journey.
- Collaborate with cross-departmental teams for project execution.
Qualifications:
- Proven experience in running customer marketing campaigns, preferably in a membership organization.
- Excellent communicator with CMS and CRM proficiency.
- Strong data analysis skills and experience in team management.
Benefits:
- 25 days annual leave (+ bank holidays)
- Discretionary leave day(s) between Christmas and New Year.
- Hybrid working
- Company Pension
- Group Life Assurance
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