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Senior Customer Experience Manager

  1. London
£50000 - £51000 per annum + + Benefits
  1. Fixed Term Contract
  2. Membership Bodies
Job Description

This vacancy has now expired. Please see similar roles below...

Senior Customer Experience Manager

15 Months FTC

Salary: £50,000 to £51,000 DOE

Location: London Liverpool Street

Become Senior Customer Experience Manager for a professional membership body representing 12,000 investment professionals.

Role Summary:

As the Senior Customer Experience Manager, you'll lead strategy, planning, and execution of customer experience through a marketing lens. Working closely with the Director of Customer Experience, you'll drive personalized experiences, boosting retention, acquisition, and satisfaction.

Key Responsibilities:

  • Develop and execute customer acquisition and retention marketing strategies.
  • Lead a team to meet strategic goals and report on progress.
  • Collaborate with IT for effective data management and analysis.
  • Guide marketing plans, ensuring creative and data-driven campaigns.
  • Oversee systems, troubleshoot technical issues, and champion a smooth customer journey.
  • Collaborate with cross-departmental teams for project execution.

Qualifications:

  • Proven experience in running customer marketing campaigns, preferably in a membership organization.
  • Excellent communicator with CMS and CRM proficiency.
  • Strong data analysis skills and experience in team management.

Benefits:

  • 25 days annual leave (+ bank holidays)
  • Discretionary leave day(s) between Christmas and New Year.
  • Hybrid working
  • Company Pension
  • Group Life Assurance
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