Online Customer Experience Lead

As the Online Customer Experience (UX) Lead, You will be responsible for championing the customer experience within projects, working closely with the Business Analyst, Graphic Designer, Copywriter, Project Manager and wider business stakeholders. You will be responsible for planning the UX stream of work (utilising a user centred design approach), producing UX documentation such as user journeys, wireframes and sitemaps, and work with our third party provider to conduct usability testing. You will also be responsible for the ongoing optimisation of npower.com, utilising usability best practice and expert online design knowledge to enhance onsite experience, build positive engagement and drive conversion improvements.

Solid experience in user-centred design and the production of standard UX documentation * The ability to design complex transactional interfaces * Exceptional knowledge of customer journey development and usability best practice * Results orientated with evidence of delivery of online journey and conversion improvements * Experience of working in a complex business environment and understanding of business plans and marketing strategies * Degree qualified, with commercial Marketing & eCommerce experience in a corporate web environment * The ability to multitask and work well under pressure in a fast paced team and is able to adapt to change * The ablily to prioritise competing deadlines; outstanding communication skills in email, copywriting, presentation, and verbal If this sounds like you then please do get in touch as we'd love to hear from you.

Our people are our most important asset and are what sets us apart from the competition. We offer a competitive salary and impressive benefits package, and the opportunity to really shape the future of the business whilst receiving the support you need to develop your skill set and experience to achieve your long term ambitions.