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Description

Our client are a world renowned exciting media brand who are placing digital transformation at the heart of their ambition.

They pride themselves on first class services and are subsequently looking for a Digital Service Manager to deliver a plan across App and Web to grow revenue and further engage customers.

This role can be either based in Birmingham or Manchester!

Key Responsibilities

  • Work closely with the App Product Manager to build a coherent plan across App and Web products
  • Support delivery of the strategic roadmap including platform improvements/updates
  • Track growth in digital service channel share vs non-digital channels amongst the customer base
  • Support in creating business cases to deliver growth against targets
  • Execute key initiatives in the prioritised roadmap of product features and activities covering both short term and longer term
  • Support in the creation and execution of journey optimisations, including the e2e process of insight, idea, user research, customer journey maps, develop wireframes & designs, copywriting, user testing, build & delivery
  • Understand customer behaviour, market trends and competitor landscape through insight and research

About you…

  • Knowledge of UX best practice
  • Comfortable with analysing data and identifying key trends
  • Understanding of web analytics packages including Adobe Analytics, sessions tools and user testing would be very helpful
  • Good experience in a digital/customer experience role with a sizeable customer base, Telecomms/Media experience is not essential
  • Inquisitive problem-solver
  • Energetic and passionate with attention to detail to deliver quality every time
  • Ability to influence at all levels to get the job done

Role is managed by:

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