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Description

Our client are one of the UK's most recognised brands and are looking to create a digital world that enables great things to happen. They're in the process of growing out all parts of the business, with the aim of connecting to more customers.

I am searching for an App Product Manager to drive the full end to end product and lifecycle management of our client's products. This role has a huge opportunity to make a big impact as you'll be expected to plan and prelaunch the app within the first 6 month of starting.

Furthermore, your role will see you work closely with the Mobile Digital team to build a great plan across App and Web to help protect and grow revenue, increase efficiencies and to enhance customer relationships.

Key Responsibilities

  • Lead a product design approach working closely with the Brand team to ensure app experience guidelines are aligned to overall UX approach
  • Work with the Commercial and Marketing teams to define opportunities for the app to deepen customer engagement through revenue growth and revenue protection
  • Develop business cases, investment cases and input for Budget/LRP decks
  • Use reporting and feedback from customers and customer-facing teams to implement improvements to the app
  • Proactively identify opportunities to improve costs, product performance and service experience
  • Working with Apps delivery teams, establish plans to cover user research, customer journey maps, develop wireframes & designs, copywriting, user testing, build & delivery.
  • Understand customer behaviour, market trends and competitor landscape through insight and research

About you…

  • Full App product lifecycle management, from development & delivery to in-life adoption and optimization
  • Large project management and delivery, from inception to in-market launch
  • Understanding of web analytics packages including Adobe Analytics, sessions tools and user testing would be very helpful
  • Good experience in a digital app product management with a sizeable customer base, Telecomms/Media experience is not essential
  • Proven experience in online product management
  • An uncompromising focus on user-centric design
  • High analytical and technical skills

Role is managed by:

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