Head of Customer Relations

Our client is a leading UK property services group with over 4,000 properties, £3billion in assets and over 3,000 employees. Due to growth, they are looking for a Head of Customer Relations to join their team in central London. .

Reporting to the Customer Services Director, you will support the customer services and communications team in developing and implementing a successful customer relations engagement campaigns.

Your Role:

• To build and maintain effective relationships with customers and key stakeholders.
• Lead and improve the efficiency of the company Account Management Program.
• Identify key account influencers and strive for new strategic company relationships.
• Develop and implement Customer Action Teams for the support of key accounts.
• Develop and improve Microsoft Dynamics and CRM programs.
• Work alongside the communications team to develop and implement effective stakeholders strategy.
• Attend and represent the company at key industry events.
• Support the Customer Service Director when necessary.
• Ensure proper engagement plans and strategic relationships are in place for each customer type.

Your Profile:

• Ability to work with senior stakeholders in building effective customer relationships programs.
• Good analytical skills, with the ability to understand, interpret problems and create measurable solutions.
• Experience leading engagement programs with key stakeholders.
• Excellent interpersonal skills with an ability to develop long term relationships
• Ability to interact efficiently and work well in teams
• Project management skills
• Strong attention to detail and organizational skills

If you have experience in a customer facing role, delivering successful strategic account management programs and you are looking for your next opportunity to work for a leading national organisation that are passionate about what they do, please do not hesitate to apply with your CV details.