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Description

A fantastic opportunity has arisen for a Customer Manager who is ready for a new challenge. Experiencing rapid growth due to recent acquisitions, our client who is UK FTSE Listed Company has a need for a personable and outgoing Customer Success Manager who will manage, train and support a team of Customer Success Executives in its headquarters in London.

This is an exciting opportunity to be part of something new. Reporting in to Head of Customer Success, the role will suit an experienced customer success or service manager who wants to help build a re-focused team that champion the customer. Whilst the primary focus will be on supporting and developing the London team there will be some opportunity to travel to our Moscow and Istanbul offices to help share learning and best practice.

Your role:

  • Ensure customers queries are answered promptly and accurately in line with SLA's
  • Act as a true customer champion around the business
  • Manage and develop a team of customer champions
  • Provide ongoing training, development & sharing of best practice
  • Be a champion for the team and ensure their achievements are celebrated
  • Setting and then monitoring team KPIs

Your profile:

  • Proven experience in either Customer Success or Customer Service or equivalent history in increasing customer satisfaction, adoption and retention
  • CRM experience
  • Proven customer delivery management experience
  • Proven ability to drive continuous customer value from products/services
  • Line management experience

Role is managed by:

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