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Description

A world leading e-commerce site is looking for a London based UK C2C Growth Manager to join the team in early 2017 on an 11 month contract.

The market is becoming increasingly competitive in the UK and having launched a number of new growth initiatives in 2016, 2017 will be focused on growing the number of customers. The new team member will be responsible for driving customes, through a variety of levers, including marketing, customer support and platform improvements. The new team member will report to the Head of UK C2C Core.

Responsibilities

  • Understanding inside out what motivates and drives our customers
  • Being the voice of the customer, developing great customer experiences
  • Driving volume of active customers, through increasing first time customers, reducing customer churn and increasing engagement from the active base (including cross sell and upsell). This will include refining and implementing our Customer Lifecycle Management strategy, working closely with other teams (including Marketing, Product and Customer Support)
  • Developing and testing new communications / propositions / experiences to drive customers
  • Tracking and measuring volume of customers across different segments, and understanding levers of growth

Preferred Experience/ Skills

  • Customer focus: Solving for our customers comes first
  • Consumer Marketing: Understanding how to change consumer mindset and behavior
  • Project and process Management skills
  • Results orientated: 80/20 approach and focus on business impact
  • Action bias: Taking ownership and moving quickly, working around challenges/ obstacles
  • Matrix working: Getting things done in a complicated, global matrix
  • Strong at senior stakeholder management
  • Passionate and driven to make an impact and drive results in the C2C business

Job Requirements

  • Fluent English speaker
  • Degree level education or equivalent
  • At least 5 years' professional experience in a Customer centric role
  • Customer Lifecycle Management experience
  • Considerable experience managing cross-functional teams
  • CRM experience
  • Highly mobile, computer and internet literate
  • Passion for e-commerce