Ecommerce Manager
Job Description
This vacancy has now expired. Please see similar roles below...
Working in the B2B division of this international retailer, this role will be pivotal in the ongoing growth of this highly successful and profitable part of the business. The Ecommerce Manager will have full responsibility for functionality and development of the B2B website, as well as managing the service delivery team. This role will suit a self-starter with the ability to manage stakeholders at all levels and who is not scared to roll up their sleeves and get involved in all aspects of the B2B operations.
Role Requirements
- Strive to ever improve the customer journeys and experience
- Gain strong commercial understanding of customer buying behaviour and product ranges
- Sole responsibility for the Paid Search Strategy and PPC budget, including hands on management of PPC campaigns and spend
- Grow online sales and improve margin, conversion and retention through advanced analytical planning and implementation
- UX design A/B testing and usability testing
- In collaboration with the Digital Marketing Manager, gain data insight in order to segment the database and deliver personalised and relevant content
- Scoping of new functionality, management of development projects and system enhancements
- Supporting the Website Manager in implementing SEO best practices
- Develop and present to the board business cases for further development investment in the website to enable projected growth
- Develop an achievable and sustainable content and search strategy
- Create, implement and own the commercial initiatives to achieve and exceed sales targets, build brand awareness and footfall
- Create accurate and detailed commercial plans and reporting
- Working alongside the Digital Designer to improve the web design and web graphics
- Evaluation of competitive marketplace to ensure business is always positioned to be number one
- Manage the operational team of 4 including Customer Service, Service Delivery and Credit Control
The successful candidate will put customer journey and customer experience at the center of everything they do. With at least 2 years' experience in a B2B ecommerce environment.
- Highly analytical and experienced in reporting
- Previous experience managing a team
- Excellent interpersonal and collaborative skills
- A creative but commercial approach with the knowledge and skills to build the ultimate customer journey
- Proven influencing skills, able to develop relationships with key stakeholders that inspire and influence teams across the business
- Has the ability to switch from strategic to operational
As we receive such a high volume of applications every day, regretfully, we are only able to respond to successful candidates who will be contacted within two working days.
We wish you the best of luck with your search.
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